The Product Journal
Perspectives, stories, and inspiration to navigate the path from clarity to impact
The Journey of Customer Support from Call Centers to AI – Part 2
The transformation of customer support into customer experience represents one of the most significant shifts in business strategy over the past half-century. This is the second of a two-part retelling of that journey, from call centers to AI-enabled customer success.
The Journey of Customer Support from Call Centers to AI – Part 1
The transformation of customer support into customer experience represents one of the most significant shifts in business strategy over the past half-century. This is the first of a two-part retelling of that journey, from call centers to AI-enabled customer success.
AI simplified – Explain it like I'm five (ELI5)
AI technology can sound complicated, complex, and highly technical, particularly for someone relatively new to AI. Using the "explain it like I'm five" approach, let's explore how these sophisticated AI systems can be easily explained to anyone.
About The Roadmap Journal
The Roadmap Journal is the writing companion to Thinking in Product, offering perspectives, stories, and inspiration to navigate the path from clarity to impact. Here, you’ll find thoughtful articles, curated quotes, and bite-sized insights on product management, leadership, customer support, customer success, and the evolving role of AI in today’s technology landscape.
Whether you’re a product leader shaping strategy, a customer success professional driving outcomes, or simply curious about how AI is transforming business, The Roadmap Journal delivers ideas and inspiration you can put into practice. Our mission is to help you see the patterns, hear the stories, and lead with intent in an AI-driven world.
